Refund Policy
Last updated: 24 August 2026
1. Try before you buy
You do not need to pay to find out whether you enjoy TycoonMonth. Every new account can play a complete 7-day month, including the ending and the shareable report card, at no cost. We recommend finishing it before buying anything.
2. Our refund promise
If something goes wrong, we would rather refund you than argue. We will issue a full refund when:
- you bought credits by mistake, or bought twice, and tell us within 14 days;
- a technical fault on our side prevented you from using the credits you bought;
- you were charged for a day that failed to generate properly (this should never happen — days that fail our quality checks are not charged — but if it does, it is our error);
- the law where you live gives you a right to withdraw.
For requests outside these cases, we look at largely-unused balances sympathetically. If you bought a pack, played very little of it and simply changed your mind, write to us.
3. What we may decline
We may decline a refund where credits have been substantially consumed, or where we detect abuse such as repeated buy-and-refund cycles.
4. How to request one
Email hello@tycoonmonth.com with the email address you used and, if you have it, the order reference. We aim to reply within 3 business days. Approved refunds are returned to your original payment method by Creem, our merchant of record, typically within 5–10 business days depending on your bank.
5. Credits are not money
Credits are a prepaid entertainment feature. Outside the refund cases above, they cannot be exchanged for cash or transferred to another account.